About


Nikki Ayve Designs

FAQ


  • Where is the store based?

    Glen Burnie, MD

  • What is this store's return and exchange policy?

    Unfortunately, once an order is processed and a digital file delivered, there's no way to know if a customer won't use the cover received without my permission. Therefore, returns/refunds can't be offered. But I will do everything in my power to make sure customers are satisfied with their purchase.

  • Do you accept orders placed outside of the US?

    We sure do! English only, I'm afraid.

  • How long will it take to receive my order?

    Once the order is received with all required information, files are guaranteed to be sent within 72 hours. If there is any missing information I'll be in touch within 24 hours of receipt of message.

  • Do I need to have a title when I place an order for a cover?

    No. You have 15 (fifteen) days from receipt of order to provide the title of the book or the order will be canceled and the payment refunded.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.